Our Policies and Terms/Conditions

Cancellation Policy

  • You must cancel your class at least 24 hours in advance.

  • If a class is not cancelled at least 24 hours in advance, you will be charged the full class price.

  • Classes may be booked up to 2 hours before start time.

  • No refunds will be issued for no-shows or late cancellations.

By purchasing a class package or subscription, you acknowledge and agree to the following:

1. Booking & Attendance

  • All classes are appointment-based and must be booked through our scheduling system.

  • 24-hour notice is required to cancel or reschedule a class.

  • Missed classes or late cancellations will be counted as a used session.

2. Subscription Terms

  • Packages and subscriptions are non-refundable and non-transferable.

  • Subscriptions renew according to your billing cycle unless canceled before the renewal date.

  • Class availability is not guaranteed for specific time slots.

  • All participants must be at least 18 years of age to purchase a subscription. 16 years of age to attend classes at Lou Lou Pilates.

Equipment & Studio Policy

  • Clients must use all equipment responsibly. Damage caused by misuse may result in repair fees. Always follow your instructor's guidance during class
    to avoid any misusage of equipment and to prevent injury

1. Health & Safety

  • Any injuries or medical conditions must be disclosed to your instructor before class.

2. Conduct

  • Respect for staff, clients, and studio property is required at all times.

3. Policy Changes

  • Lou Lou Pilates may update these terms at any time. Continued participation confirms your acceptance.